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AI built for CX controls costs and keeps customers happy.

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Our AI-powered cost control playbook is packed with real-world examples of how companies are using CX tools to achieve meaningful results. Competition is growing, the market is changing, and costs are rising, yet ...

A CRM for accountants is defined as a software tool that serves to gather accounting client information in one place, manage and track their projects, and administer that data to provide efficient and personalized service.

An important advantage of using a CRM for accounting clients is that it ...

Proactive customer service
Customer expectations
Interaction with customers
Customer satisfaction

What is done in customer service
The customer may not always be right, but they are the reason for your business. That's why it's so important for you to know what customer service does and focus on ...

What is a bot on social networks?
What is a bot on social media? Answering this question is essential in an increasingly connected and dynamic world, always waiting for immediate answers and effective solutions.

To give you an idea, research by Statista highlights that the chatbot market will reach ...

If empathy is what makes us human, artificial empathy helps us deliver more personal and valuable customer experiences at scale.

No two customers are the same. Nor are interactions with the same customer always the same. There are several factors, both within and outside of your control, that can ...

In a dynamic and highly competitive market, a dissatisfied customer is a reality that companies must deal with at some point in their journey. These buyers often openly express their dissatisfaction with the products, services or attention they received from a company.

In this context, it is ...

Sales promotion on social media
Social media sales promotion helps increase reach, generate more business transactions and improve customer relationships.

The key to boosting a company's conversions on these platforms is to accurately define how to promote sales through strategies that generate ...

In an ever-changing market, developing employee skills has become a crucial investment for the long-term success of any organization. However, not all companies know how to measure employee training .

According to the World Economic Forum's Future of Jobs 2023 study , investing in workplace ...

Throughout business history, the focus of companies has undergone a significant evolution.

In the not-so-distant past, after the industrial revolution, the emphasis was on production, where companies made products and customers bought what was available. It may come as a surprise, but back then ...

Generative AI, intelligent workforce tools and employee experience are at the forefront.

Person walking out the door with a laptop in hand
"The most important thing for all of you," Zendesk CEO Tom Eggemeier told an audience of about 100 in New York, "is how AI is transforming the customer ...