Visual clarity will help the caller find the right option faster

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Can be implemented through :

choice cards : if the chatbot needs to know what product the client is interested in or what question he wants to ask, offer several options by placing them on cards. , and the chatbot will provide the correct answer faster. As a result, everyone is satisfied with the interaction;
visual cues . Video instructions or animations are the best solution for complex products. For example, a bot can offer a short video on setting up equipment or step-by-step instructions in a slide show format;
quick access buttons . Don't force the user to enter long queries manually: buttons with already written options will speed up the interaction bolivia consumer email list process and reduce the likelihood of errors, disappointment, and loss of the client.

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Example : A wholesale company selling chemical reagents can use visual elements to simplify product selection. First, customers will select a reagent type from those presented in icons, and then the bot will provide them with a list of specific products from that category.

Personalization of communication . Every client wants to feel understood and appreciated. Personalization is something that can be implemented through chatbots: they can adjust their responses based on the available and received data about the client and their previous interactions with the company.