The star system means that negative reviews are immediately noticed and de-escalation measures can be implemented immediately to increase customer satisfaction. Unhappy customers can be contacted directly to speed up the problem resolution or to offer the customer compensation. These measures can also be recorded internally in the table.
Also new with SeaTable version 2.2 are the extended automation brazil rcs data rules. The automations can only be used by SeaTable Enterprise customers. SeaTable is designed to make your everyday life easier through automated processes and we have integrated a suitable rule into our contact form for this purpose. With the automation rule “Submit to employee XY” we have created a rule that immediately assigns an incoming ticket to the right employee. How does this work?
Use an automation rule to automatically assign tickets to the right employees
It's very simple: In the first part of the rule, filter conditions are used to specify that certain issues trigger an action. So if the issue contains either "Return" or "Shipping and Delivery" , the action is automatically triggered that the "Submitted to" column is filled in with the corresponding employee. You specify this when you create the rule. Or you can set up a notification to yourself - it's up to you.