Users of all applications periodically encounter problems in operation: activation failure, loss of contacts, synchronization. At some point, Viber on the phone may also stop working correctly.
In the review we will describe possible solutions when errors occur. We will tell you in detail what to do if activation fails.
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List of problems when activating Viber:
To begin with, let's briefly list the most common types of telegram spain activation failures:
— Error in dialing phone number
— Activation attempts have ended
— Outdated version
— Activation failed
— SMS with activation code was not sent to the specified number
— Incorrect activation code
What to do to fix the problem
Perform the following actions:
— The version requires an update
Check the relevance of the Viber application version. Failures may occur when using an outdated version. To begin with, you do not need to do anything with the installed application. Try updating through the official website https://www.viber.com/ru/download/.
- Wrong number.
The failure may be caused by user inattention - a phone number error. It is necessary to use the international phone number format, which contains:
- country and operator codes
- phone number
When authorizing, Viber determines the geolocation, selects the country code. Check the correctness of the automatic selection if Viber gives an error.
— Limited number of authorization attempts
There is a limit on authorization attempts to combat spam. When the limit is reached, you will receive a message from the system and an offer to re-enter in 24 hours.
— Activation failure with notification
After unsuccessful authorization on the phone, do you receive the system response "Activation failed"? The failures are caused by the blocking of the number in the Viber database. They block for spam. If you have not used Viber before, did not spam, but the failure occurred, write to the technical support of the messenger. The developers offer only this solution to this failure.
— They didn't send the activation code.
When registering, a message containing a six-character code is sent to your phone. It is required for authorization.
If he didn't come, you need to do this:
- Check if your phone receives SMS messages from other subscribers.
- Switch the Internet connection on your phone from Wi-Fi to mobile.
- Use the option to receive the code using the answering machine. Click "Request a call". The answering machine will call and dictate the numbers. The main thing to do is to prepare a piece of paper and a pen in advance so that you can write it down.
If the methods did not help, please contact Viber technical support.
— Incorrectly entered code
Do not make mistakes when entering the code during authorization. Three attempts are given to enter the activation code. More attempts are not allowed, authorization is blocked for 24 hours.
Do not try again to avoid being penalized by the spam system.
If you are sure that you have entered the correct code, but the failure still occurs, use the previous method - request the code via phone call.
Still having problems after trying all the methods? Contact our technical support team for help.
— Internet connection problems
Often, "Activation failure" appears on the screen when there are problems with the Internet connection. Due to interruptions in the Internet connection, the ability to receive calls to the contact number and SMS with a confirmation code is lost. Change the connection from Wi-Fi to data transfer and vice versa.
— Not enough RAM
A common reason why problems with activation may occur is a clogged phone memory. The same for iPhone and Android smartphones. Try cleaning the storage. Open the settings, go to the "Storage" or "Internal memory" section, check the saved messenger files, change the saving settings. Clear the cache.
- Restart your phone
If you don't have time to clear your phone's memory right now, reboot your phone. Try relaunching the Viber app.