If an enterprise lacks a sound after-sales service assessment mechanism, the internal service process will not be able to operate efficiently and in a standardized manner, or it will be difficult to continue to provide high-quality services to old customers. These factors may lead to the loss of foreign trade customers who have previously completed transactions.
3.
Sales staff need to follow up with a large number of foreign trade customers every day, including exploring potential opportunities for new customers, promoting sales to potential customers, and returning visits to old customers. Due to the large number of business leads, sales staff will inevitably forget to return customers occasionally, which uk phone numbers list increases the possibility of customer loss. For example, when salesperson A was on a call with a customer, he learned that the customer was on a business trip and said that he would not be back until a week later, and agreed to contact him again in a week. However, when the agreed date arrived, salesperson A forgot to contact the customer because of his busy work.
At the same time, the competitor's salesperson B communicated with the customer in a timely manner and won the customer's favor through a series of preferential measures. The originally hesitant customer finally chose the competitor due to the negligence of salesperson A.