Nothing really to say here..., so we're g russia contact number whatsapp oing to throw in an extra reason that pops up fairly often.
According to profitwell, the most common form of involuntary churn is credit card failures. Here they outline a number of possible solutions, including optimizing forms to update payment information and creating a payment recovery plan.
11: Lack of Customer Support
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Customers expect service and convenience. A study conducted by LiverPerson found that 83% of online shoppers want help while they are on site. Over half (51%) said that they are more likely to make a purchase if they had customer support such as live chat during the session.
The solution??
How can you provide more support throughout your shopping experience? If you do not offer live chat, experiment. Like the 30 day free shipping, invest in the technology for a month or two. Measure lift in sales.
Bonus Case Study: Why Shoppers Abandon Carts Video
While conducting research, we found a great, in-depth case study on Zara. Zara is one of the leading brands in the world, and they have taken great measures to protect themselves against abandoned carts.
The video is below. Watch it for a real life walk through on how to actively combat cart abandonment and eCommerce best practices(click here to view in Youtube).
Free Bonus: Click here to get access to a free PDF field guide that shows you 19 tactics to increase email opt-ins - the most essential step in shopping cart abandonment.