Skills-based routing routes a customer’s call to the salesperson with the most relevant skill, knowledge, or experience level.
Priority-based routing identifies a high-value lead and diverts their inbound call to the salesperson with immediate availability.
Time-based routing diverts the inbound call to a salesperson within the same time zone or business hours as the lead.
Call routing is great for personalizing the sales experience. For a coaching business selling high-ticket coaching services, you could divert inbound leads from fitness businesses to a sales rep with experience as a personal trainer.
Pro Tip: Want to set up inbound call routing inside your CRM? Try Premium Phone Numbers in Close for advanced call routing and phone menus, so each new inbound call goes right where it’s supposed to, on the first try. Try Close for 14 days, for free.
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Build Automated Workflows for Inbound That Everyone Can Follow Easily
With thoughtful templates and scripts, as well as el salvador telegram data a clear journey in mind, you can increase your inbound sales success and cultivate active buyers more often.
Close makes this easy with automated workflows that take repetitive tasks off your rep’s plate. When a trigger is identified (e.g., the lead status inside Close turns to “potential”), you can automate tasks like:
Sending an email or SMS
Creating a task reminder to call the lead or reach out on LinkedIn
Assigning a sales rep to handle the account
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