Another important advantage is the ability to identify hidden trends. Often, customers do not always directly express their problems, but frequent mention of certain topics or concepts can indicate hidden pain points. Such analysis is also effective for creating precise customer segmentation. Different audience segments may have different priorities and pain points, and frequency analysis helps to identify these differences.
For example, when we conducted research for a large construction company that builds both premium and economy class housing, we found that in the premium segment, customers were not ready to consider offers in other areas of the city, while in the cheaper segment, customers were flexible. Understanding this difference allows managers to effectively communicate with customers from different segments, and the company as a whole to adapt its offers and marketing strategies to the specific needs of different customer groups.
In addition, frequency analysis can serve as a tool for italy mobile database improving a product or service. By analyzing what exactly customers are most concerned about, a company can improve its processes in a targeted manner, eliminating the most frequent problems and thus increasing customer satisfaction.
How to structure a sales development team
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