Use a social media campaign to address common complaints, such as customers being annoyed by price increases or a menu item disappearing.
Use their feedback from social media surveys to make changes and re-engage customers. You can also kick off a customer appreciation day with a special coupon or run a contest where customers vote for one menu item to be brought back.
Tim Hortons, a popular coffee chain, launched a rcs data poland campaign called “Bring It Back to Your Canadian Market.” The company provided social media fans with a list of five treats from the past and asked the audience to choose one to bring back.
Fans began leaving comments with the hashtag #TimsBringitBack across all of the company's social media channels.
Here is one example:
Tim Hortons Camp Day Poster Customer Reviews
4. Contact customers before they leave.
The most effective and cost-effective way to get back lost customers is to keep them from leaving in the first place.
Instead of contacting former customers after they've left, you can identify at-risk customers who are about to leave.
For website owners, the most popular strategy is to use exit intent technology . This allows you to show customers attractive discount pop-ups when they leave your website without purchasing anything.