Saving time with collaborative tools

[shaownhasan]

This data allowed us to look at alternative solutions to shorten that response time, from ensuring we have more detailed technical FAQs to having closer links to support engineers.

“ create a way for my team to get users seeking help on social into our support portal as effortlessly as possible,” she says, “If it takes us 19 hours to respond to a technical question on Twitter, that’s effing the customer. The data helps me make that business case to bring our trained support engineers into the process,” says Loren.

“My team acts as more of a concierge or front door rather than cash app data technical support. It would be impossible to train my team on all of the technical intricacies of our products, so I would rather they provide a really great customer experience,” she adds.

Sprout’s user-friendliness also saves time onboarding new teammates and streamlines collaboration, especially for Atlassian’s marketing managers. Here are just a few of the tools Loren and her team rely on to save time and increase productivity.

Maintaining transparency in the Smart Inbox
“My team lives out of the Smart Inbox,” she says.

Instead of using another platform to communicate internally or with audiences on social, everything is available within one centralized channel.

Her team also uses various custom Inbox Views to organize incoming messages.