Even in the banking sector, as in many other sectors,

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Forms, correspondence, written statements, contract proposals, subscription forms, informational and in-depth materials, receipts for the provision of a service, transactional documents: the content that has conveyed corporate communications over the years has always allowed banks and financial services companies to interact with their customers.

Digital transformation is profoundly redefining business models and corporate luxembourg whatsapp resource processes, especially those of communication. In particular, today new technologies are able to significantly help banks to consolidate and develop relationships with their customers and with the markets by making customer communication activities increasingly efficient and scalable. Customer communication management (CCM) in the banking sector fits fully into this change , providing financial institutions with an effective and efficient tool to offer increasingly digital customers the possibility of a true multi-channel journey.


For almost twenty years, Doxee has accompanied banking sector players in their digitalization journey, through the provision of cutting-edge IT solutions and wide-ranging experience in the development of advanced digital interaction methods : products created to communicate transparently, effectively and engagingly with millions of customers.

Before we delve into how Customer Communications Management is changing the banking industry, let’s take a quick look at the context.