The personalized video for an unforgettable Customer Experience

[nurmohammadkhan]

With the first product, Fastweb created a hyper-personalized portal where customers can access their data, view their invoice and check the details of their subscription. With Doxee Pvideo® , however, the company did something even more surprising: it created captivating and engaging communication using an absolutely unusual input, namely invoices .

As a first step, Fastweb digitized this document so it could send it via ghana phone data email to customers. Secondly, thanks to Doxee Pvideo®, it transformed these invoices into a highly personalized video in which the customer could find not only the statement information, but also a whole series of offers and promotions specifically designed for them based on their moment along the customer journey.

The Benefits of a Hyper-Customizable Video
The positive results of this collaboration were largely linked to the characteristics of the chosen communication medium – Doxee Pvideo® – which allowed Fastweb to reach its customers through truly surprising content.