Service restoration time

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Service Restoration Time measures how quickly your team resolves issues in production. It's an essential metric for understanding how well your team handles disruptions and minimizes downtime.

The faster service is restored, the more reliable the product will be in the eyes of users. Improving this comes down to preparation.

You know what they say: “Failing to prepare is preparing to fail.” Clear incident response plans, effective communication, and robust monitoring tools make all the difference.

How does tracking this metric help? A proper plan ensures that you are prepared to manage korea whatsapp number data issues before they become major disruptions. Plus, when everyone knows their role, your team can quickly address problems and keep customers happy.

Best for: Incident response teams or DevOps teams that manage critical systems and look to quickly resolve production outages or failures to ensure uptime and productivity.

Did you know? Deployment frequency, lead time for changes, time to restore service, and change failure rate are collectively referred to as DORA metrics. They were developed by DevOps Research and Assessment (DORA), a DevOps team at Google Cloud.

9. Customer satisfaction score
How do you know if your customers are truly satisfied with your product? That's where customer satisfaction (CSAT) comes in. **It's typically collected through surveys and feedback, and provides direct insight into how well your product meets users' needs.

Tracking customer satisfaction metrics helps you identify user pain points and prioritize improvements. High scores mean you're hitting the mark, while lower scores highlight areas where you can improve.

How does tracking this metric help? Customer feedback provides valuable insights that help developers refine features and fix bugs. Actively listen, make improvements based on feedback, and ensure that each update improves the user experience and increases user satisfaction.

Best for: DevOps teams working on features or systems that directly impact the end-user experience.

10. Team health
You've probably heard a lot about "team health," but it's more than just a buzzword. In reality, your team's well-being and morale can be critical to your development efforts.

Tracking team health involves paying attention to things like communication, morale, and stress levels. Regular check-ins, surveys, and retrospectives can give you valuable insights into how your team is feeling and how well they’re collaborating.

How does tracking this metric help? A strong, healthy team is more resilient, better at problem-solving, and more consistent at delivering results. Fostering this aspect can set your team up for the right attempt in the long run and reduce the risk of burnout.

Ideal for: Ideal for agile teams, including DevOps teams, that value collaboration, morale, and long-term productivity.

Did you know? Google launched Project Aristotle to measure team effectiveness. Researchers realized that tracking lines of code written and issues fixed are inherently flawed metrics. A higher number of issues fixed could mean that more bugs were created initially. They concluded that the most effective teams are those whose members feel safe to take risks and can depend on each other.