What should I do if the order cannot be shipped due to freight reasons?

[monira#$1244]

This usually happens when there is no communication when quoting. Therefore, if you want to increase the price, the most important thing is to communicate and negotiate with the customer first. Never act first and ask for the customer's consent later. You can only proceed with the follow-up operation after the customer agrees. Don't think that everything is fine after the order is signed. The customer can "turn against you" at any time. It is best to send an email to explain the situation to the customer sincerely and express your apology. Then discuss the solution.

( 【Manmanlai Digital Marketing】 Reply to the keyword " email " in the background of the official account to get the reference email template!)

③ “Future” orders

Be prepared for a rainy day. When a customer sends you a quotation, prepare several different options for them to choose from. Because freight increases can happen at any time, it is recommended to set a sweden b2b leads validity period for the quotation when quoting. After the time has passed, the freight will be recalculated. The longest period can be one month, or as short as 3 days or 7 days. It depends on the specific situation.

This year is not an easy year. There are even foreign trade companies whose chances of closing orders are affected by ocean freight, which is as high as 95%. Ocean freight is an obstacle that stands in the way of countless foreign trade people. It cannot be explained in just one or two sentences.

What if you are unable to ship due to rising shipping costs, tight shipping space, etc., how should you negotiate with your customers?

Workplace Meeting
Image source: pixabay.com
First of all, you need to explain the situation to the customer in a timely manner to understand whether the customer’s needs are urgent.

Then, we discuss solutions based on the actual situation of the customer's response. If the customer can afford it or is willing to wait, it won't cause any problems. After all, rising ocean freight rates and tight shipping space are market issues.

If the customer is in a hurry, considering the characteristics of the product, you can choose to use other modes of transportation. For example, if clothes cannot wait, you may consider air transportation. If they are shipped to South Korea, Southeast Asia, and Europe, you can also consider land or rail transportation.