possible to guarantee assistance from staff

[muniyaakter]

I'm not telling you that it can replace real staff, but it can certainly be a valuable ally, especially for answering basic questions or when it is not .

Think about night hours, holidays or when all the staff is already busy with other customers…

As we have already said, customer care must be able to help the customer with doubts about the product or service offered at every stage of the purchase and a system based on machine learning is able nepal business email list to learn what the answers are to customer questions.

Also because customer questions are often repeated and often very basic and therefore do not require intervention by an operator.

Especially in this increasingly digitalized era, providing clear, fast and comprehensive answers to the customer, who therefore does not have to wait for the operator's response, is really very important.

That said, don't dream of organizing your e-commerce customer care based 100% on artificial intelligence , it would be counterproductive, but it can become part of your AI marketing strategy to better optimize resources.