Since the introduction of After cashless payment, the overall customer satisfaction has improved a lot. Because of these advanced subordinates, when the epidemic was severe in May 2022 and Chinese medicine ushered in an outbreak, "it gave us more room to cope with a large increase in orders and seize the opportunity to grow along the way." , Chinese medicine The demand for materials has increased by 3 to 4 times. Fortunately, Taichang Tang has made warehousing planning in advance. At that time, there was also a huge influx of phone calls wanting to order Qingguan, and the order volume of the signature product Loquat Cream also increased by 50%. Employees often had to pause their work to answer the phone.
At this time, the official LINE account came into play, diverting the huge influx of people to By ordering online, you have more time to sort out orders after work, which also accelerates Taichang Tang's deployment thailand mobile phone number list of online e-commerce to serve remote customers. Use LINE to integrate online appointments, 70% of patients come online For the medical industry, "service" is also an important part. Taichang Tang has been looking for good appointment tools to reduce patients' resistance to medical consultation. "When you can easily get medical consultation, you will be more and more inclined to come in the future This clinic.
The biggest problem with the early appointment system used by Tai Chang Tang was that it could not be connected to the medical information system HIS and had to be entered manually. After AlleyPin was later introduced, not only was it painless to integrate with HIS, but the user interface was also very user-friendly. As long as patients joined the official account as friends, they could find the online registration service in the menu. Even elders can quickly get started. After the appointment is successful, , you can also see your consultation number, making it easy to determine when to arrive at the clinic.