Do you want to understand how this solution can scale your business without barriers? Then keep reading as we explore this topic by presenting theSENSR.IT, Toccato 's partner , for you.
What is scalability?
What can happen if there is no scalability?
How can I adapt my business to achieve scalability?
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What is scalability?
Scalability in business refers to the ability of a company to grow and expand efficiently without compromising the quality of the products or services offered.
This includes, for example, the ability to increase production, expand operations, meet growing demand and enter new markets, all in an agile and smooth manner.
In other words, it is the company's ability to adapt. This characteristic is extremely important, as it helps maintain business health.
How does it work in practice?
The need for scalability can arise in a variety of situations. The most common is when a company experiences a sudden increase in demand. In these cases, the company needs to be able to expand its production capacity to deliver the same product or service without compromising quality.
For example, in the COVID-19 pandemic, many companiesfurniture experienced a significant increase in salesof office items. This happened because of the home office that led people to invest in desks, chairs and other items in the sector.
According to theValorInveste, from March to May 2020, desk sales alone increased by 228%. In other words, scalability was a decisive factor for companies to continue to deal with the increase in production, sectors and teams of employees.
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What can happen if there is no scalability?
It’s no secret that a lack of scalability can have serious consequences for companies. But do you know what they might be?
Operational inefficiency
When a company is unable to scale its operations to meet an increase in demand, it can lead to operational inefficiencies, negatively impacting the goals of the entire company. For example, employees can become overworked, deadlines can be missed, and processes can become disorganized, resulting in delays and even additional costs.
Customer dissatisfaction
It is possible to think of customer dissatisfaction as a consequence of operational inefficiency .
Imagine that you own an online clothing store and demand has grown exponentially, but you haven't increased your staff. Each employee will have to work for more than one person, and if they can't handle the job, deliveries are delayed. With late deliveries, there is an increase in customer service tickets and the same number of employees need to handle complaints.
You see, one situation leads to another: your company was unable to scale and your deliveries were late. Customers were dissatisfied and this only grew when the service was slow or of poor quality due to the overload of employees.
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Loss of business opportunities
A lack of scalability can result in lost business opportunities . For example, if a company cannot expand its production capacity to meet growing demand, it may lose lucrative contracts or be outpaced by more agile competitors.
Likewise, if a company fails to adapt its infrastructure to enter new markets or launch new products, it may miss out on opportunities for growth and expansion.
How can I adapt my business to achieve scalability?
When it comes to companies, boosting the business is a common desire. However, this must always be done strategically to maintain the health of the enterprise.
Because of this, many managers seek out service management platforms that help optimize processes, leading to growth. After all, it is very difficult to manage a company using several spreadsheets and boxes of files these days, isn't it?
And in this universe of solutions, software , tools and management platforms, you need to find those that are scalable, as they accompany the growth of your company.
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The role of management platforms
The adaptive capacity of companies exists for several reasons, such as the manager's expertise , team synergy, and other examples. But one element that cannot be missing is:data.
From these, it is possible to generate essential information for decision-making that will make a difference in a highly competitive market like today's. Today, there are several platforms that can help companies face the challenges of scalability. These offer a variety of features and functionalities designed to help companies expand their operations efficiently and effectively.
In this context, if the company's objective is to grow, the management platform must accompany this process. Therefore, the scalability factor is crucial.