When you send messages later, you can lock or exclude the audience of specific tags to send messages, so that your message budget can be spent wisely! ＊Click here to see more introduction to "Chat Tag Audience" Tutorial on how to use labels: Step1: In the "Tag" of the chat settings, brands and merchants can "create" different public tags according to their own operational needs. 9ee650db498fdfb596d3372411bb44af.jpg Step 2: Label each friend with a suitable label based on their attributes; and you can quickly find consumers with similar properties by searching for public labels. ca7e315dd53d3ab4103bf451a31da3dc.jpg * Tags are limited in character and quantity. The maximum number of public tags is 200. Each friend can have up to 10 public tags. Each tag can have a maximum of 20 characters.
New "Notepad" function to record more detailed customer information In addition to using tags to classify friends' attributes, for some more specific and detailed customer information, you can use the "Notepad" function of the official account to create detailed information exclusive to your friends in the one-to-one conversation window. It can record important bahrain mobile phone number list interactive content or personal details with friends. In addition to allowing the store to provide more complete services, it also allows different editors to have a clearer understanding of the current processing progress and customer status when handling customer issues! 0ff37c591690a25a46b852094e953708.jpg *A friend can have up to 100 notepads. Each notepad can have 300 characters, and the name of the "last editor" will be displayed.
The new "pending" and "processed" functions prevent customer issues from being missed! When the editor encounters a customer problem that cannot be solved immediately, he uses the "pending" and "processed" marking functions of the official LINE account to set the status of the current message with one click in the one-to-one window with the consumer. " or "processed", allowing you to easily track the customer service processing status and not miss any customer needs! b1af4e113a5e74c91a1a363583654cd9.jpg *You can select the current customer service processing status as "Pending" or "Processed" in your friend's one-on-one chat window. The new "default message" function greatly reduces customer service time! In one-to-one customer service communication, many customers often ask the same questions. The "default message" function of LINE's official account allows you to set consumer FAQs in the default message.