Shortly after customers make a purchase

[fomayof928@mowline]

At the conclusion of support interactions
At regular intervals (quarterly, bi-annually, etc.)
It seems like a lot, but don’t worry—there are plenty of customer service software tools that can automate survey distribution. The right solution should allow you to send out a large number of lithuania b2b leads surveys at the right time to the right people in just a few clicks.

Once you begin collecting responses, you can calculate your score. To calculate Net Promoter Score, ignore Passive respondents then subtract the percentage of Detractors from the percentage of Promoters. As a reminder:

Detractors are customers who gave a score from 0 to 6
Passives are customers who gave a score of 7 or 8
Promoters are customers who gave a score of 9 or 10
Your NPS can range from -100 to 100, with a positive score indicating that you have more promoters than detractors.

How to collect Net Promoter Score feedback with Sprout Social
You can send out NPS surveys at the conclusion of any social customer care interaction on Facebook, Instagram and X (formerly known as Twitter) with the Sprout Social Advanced plan. To do so, navigate to Settings by clicking on your initials in the lower left corner of the app. From there you’ll click Customer Feedback under Inbox and Review settings.

The Customer Feedback configuration settings in Sprout Social. Users can choose to automate the collection of Net Promoter Score data using Sprout’s Customer Feedback tools.