“Moni, can I ask you for a loan? ” and “ Moni, I will pay you back later this month” are some of the messages that users send to the chatbot in a completely natural way.
Do you understand what that means? costa rica telegram number database They literally chat with him as if he weren't a bot, but a trusted friend.
That's the real magic of conversational marketing, and its results are often exceptional.
In short, MoniBot is a comprehensive customer service solution, developed by Zendesk , which helped this Argentine fintech experience an increase of more than 80% in the customer satisfaction indicator.
marketing trends
Source: MONI.
The question you need to ask yourself, right now, is this:
How can you integrate conversational marketing and AI in some areas or departments of your business to, like MONI, drive customer-centric growth and billing strategies ?
2. Marketing Trends: Self-Service Shopping
The digital marketing trends that we will see in 2024 will mark a before and after in the art of marketing products and services of any kind.
And self-service shopping will be a great example of this.
“The data doesn’t lie .” We always emphasize this phrase and the data concerning this trend is simply shocking.