Write all words in capital letters and include exclamation marks

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In a telephone conversation, a manager can understand the client's mood by his voice and intonation, in a personal meeting this can be done by facial expressions, gestures and posture of a person, and in a chat or when communicating with clients via social networks, the only tools are words and punctuation marks, the interpretation jamaica mobile phone numbers database of which is carried out by the client independently. Therefore, in correspondence, you need to correctly convey your thoughts.

Capital letters can be perceived by the interlocutor as a raised voice, and an exclamation mark as a desire to prove something. If a sentence actually has a different meaning, then such techniques should be avoided. If your company allows the use of emoji in correspondence, then it is recommended to add them, as they better show positive feelings and reduce negativity.

Mistake number five: breaking the rules of correspondence and business etiquette

It is important to be friendly with any interlocutor, always greet them and address them by the name that appears in the correspondence. Before sending the text, it is recommended to read it out loud to notice and correct spelling errors. It is necessary to avoid rudeness and not switch to "you" if this is not provided for in the company.

Even if a lot of questions come into the chat, you need to value each visitor and observe business etiquette.


Download a useful document on the topic:

Checklist: How to Achieve Your Goals in Negotiations with Clients
Frequently asked questions about customer communication
Contact with the target audience is based on quality communication and service. These factors determine the buyer's final decision: to make a deal and come to you again or leave the site forever.

What is it impossible to build communication without?
It is important not only to know the rules of successful communication, but also to train personnel in proper dialogue. To do this, companies invite external specialists or create their own training department within the organization. All employees, especially newcomers, must undergo training to improve sales skills and learn the communication standards developed in the company. Classes can be both group and individual, for targeted analysis of errors and identification of weaknesses.

How to improve the effectiveness of communication?
The most important stage of customer service is maintaining contact with the customer after receiving payment and completing the purchase. Small companies usually stop communicating with consumers after the sale, as a result of which they lose potential profit, and this can be very large amounts. The buyer will be pleased if, a few days after purchasing the product, you contact him through some channel and ask if he likes the product. This way you will remind him of yourself once again, and the client will have a good impression of you.

What should managers remember?
You can't show your unwillingness to help. For example, if a suitable product is unavailable, you shouldn't end the conversation with the phrase "We don't have that." It's better to offer the person a similar option, explain its differences, and perhaps the client's problem will be solved.