Where and how to create a Net Promoter Score survey?
The easiest and fastest way to create an NPS survey is to use special tools that support recommendation marketing , such as the mProfi platform. This way, in one place, you can not only prepare the survey itself, but also easily share it with participants and view the results visualized in an accessible form.
Creating an NPS survey using the mProfi platform email contact lists uk requires registration on the site. The user can adjust the exact content of the questions and their number and order to their needs. Once they have filled in all the necessary fields and launched the survey, all they need to do is share it with participants, and the system will automatically collect and count all the results that flow into it (divided into specific questions and respondents).
Recipients will be able to participate in the study via special websites – clear, easy to use and available on any device with Internet access (tablets, smartphones, laptops).
How to conduct an NPS survey? Step-by-step instructions
Knowing now what marketing goals are and how to set them , as well as track their implementation, many entrepreneurs are beginning to see the important role of referrals (purchases on recommendation) in their businesses. They want to put more emphasis on building engagement with current customers, so that they can act as brand ambassadors. First, however, it is worth checking how the issue of loyalty currently looks and in what aspects it requires improvement.
NPS surveys will help with this . How to prepare them so that they are actually useful and provide access to valuable information? The first step to an effective NPS survey is to determine its type: whether it should be a classic Net Promoter Score survey, directed to customers and business partners, or eNPS, a way to verify employee loyalty.