5 ways you can change your tonality include:
Smiling when you talk
Emphasizing certain words
Speaking clearly, crisply, cleanly
Changing your talking speed (usually 160-170 words per minute) being mindful of your prospect’s talking speed
Standing up (there is more power in your voice if you stand). Try reading a simple paragraph leaning on your elbow with your hand on your cheek. Now read that same paragraph standing up & smiling. Sound different? It should.
Use Positive Language
Below is a snapshot of negative phrases modified to positive phrases. For example, shifting the word “change” to “improve, increase, modify, amend, or alter” is proven to consistently work better for calls.
Make your own list substituting negative language to belize telegram data positive language. And when you document what happened on your call (call wrap-up), review how the call flowed using a more positive talk track.
My clients continue to practice the foundational tactic from Predictable Revenue’s framework— starting conversations via the internal referral. Here are some examples of explicit and implied internal referral openers:
Explicit Referral: “Good morning, Jackie. John suggested I give you a call. One of our studies on conversion rate optimization got his attention and he thought you might feel the same way.”
Implied Referral: “Good morning Isabel. I noticed in your Annual Report John Stewart [the CEO] stated increasing your B2B sales pipeline is one of the top initiatives for ABC company this year.”
Implied Referral: “I’m calling you especially because I know you’re interested in…”
Craft an Interest Grabbing Statement
Use words like maximize, increase, grow, minimize, reduce, decrease, eliminate, acquire, prevent, etc. in a sentence that reaches in and grabs the prospect by the ear (so-to-speak). Here’s a sentence structure to use for your interest-grabbing statement.