When we think about medical clinics and hospitals, quality communication is crucial and makes a big difference, because these places deal with delicate issues and information security comes first.
Through Digisac you can centralize these services and offer 24-hour support russian whatsapp number via chatbot; we can then schedule messages reminding the patient of an appointment or to perform a specific procedure after “X” months.
The use of tags is another feature that allows you to separate your customers into groups with similarities between them.
Generating reports on service times
When using a digital PABX tool we can access different types of reports; in the case of Digisac the available options are:
Average conversation time;
Average waiting time;
How much time each attendant spent performing the service;
Time separated by department;
The main subject of conversations;
And which connection (phone number) had the longest service time;
In addition to these reports, you can click on “now” and then see the service queues and which agents are online at that moment.
With this data, you can make constant improvements, as well as put into practice all the tips we covered here.
Sending documents
No matter what your specialty is, after each consultation there are several possibilities, the most common are:
Sending the prescription with the medication;
Test results or requests;
Proof of payment;
Medical record;
Guidance during treatment;
Scheduling the next session or return;
And everything that helps the customer during the process; routine actions like these can be done via chatbot.
Appointment scheduling
As we discussed in the previous example, scheduling an appointment can be done with an attendant or via chatbot, and in both cases the quality and security of the data will be maintained.
If your office has professionals from different specialties, you can configure the following action in the chatbot: