Case 1. Covid19: pie delivery

[sumaiyakhatun26]

I remembered 2020, when COVID-19 came to Ukraine and shook the ground under many companies and brands. What brands had previously been reluctant to do or had postponed for later, that's when it really started to make itself felt. This became evident after the introduction of restrictions, disruptions in the delivery of goods, problems with customers, as well as challenges in maintaining the workforce. Those were difficult times.

We had an interesting case with one of our clients who was engaged in pie delivery - a small cafe. They baked pies and bread and had their own small delivery service. However, their delivery was not large-scale: they served orders in certain volumes.

What happened when COVID-19 hit the world? It led to difficulties within the team. The website uk rcs data was underdeveloped. Many of the points that were noted during the audit in early 2020 were not implemented, and the client found themselves in a difficult situation: again, they had to react quickly - involve the team and implement everything that had previously been postponed for the future in an operational mode.

Launch of online delivery

If not for immediate measures, the situation could have worsened. In addition, there were problems with the delivery of goods. In other words, everything that was offered to customers did not meet demand. In particular, during the pandemic, demand increased, but the company did not have time to satisfy it due to a limited team, technical and content problems, as well as traffic.