The share of customers who directly report a negative experience to a brand has decreased by 7.7% compared to 2021, to just 33%.
A similar trend can be observed in other information distribution channels: the number of reviews to friends and relatives decreased by 4.9%, comments on third-party sites by 4.2%, and publications on social networks by 6.9%.
The proportion of those who did not tell anyone a nepal consumer email list t all about their dissatisfaction increased by 6.3%, reaching 24%.
the need to actively work to improve customer communications and service quality so that you can maintain customer loyalty and prevent them from leaving without a trace.
How to form an opinion about a company online, you can learn from this article:
Online Reputation: What It Is and Why Every Business Needs It
84% (!) of Russians buy goods on marketplaces
And, according to a study by the Roskachestvo Center for the Study of Consumer Behavior, every fifth person encounters problems.