Right of withdrawal: how exchanges and returns work

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Understanding in depth what the right of withdrawal is and how it works is essential to ensure that your customers become loyal consumers and do not abandon your brand.

It is obvious that the goal of every entrepreneur is to sell and not have the products sold returned. However, the cancellation of the purchase is not always motivated by something that you failed to provide and that personally displeased the buyer.

Proof of this is that the return of the item or qatar number dataset of the service is guaranteed by law . Precisely to allow the customer time to reflect and undo a purchase made online, if that is what they wish.

This is a reality of online sales and being prepared for it, with well-developed reverse logistics is your chance to not lose these customers.

Continue reading and understand how the right of withdrawal works in e-commerce, the importance of developing your exchange and return policy and how an integrated reverse logistics strategy can improve the customer experience when purchasing from your business.

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What you will see here:

What is the right of withdrawal?
Right of withdrawal: what does the Consumer Protection Code say?
How does the right of withdrawal work when purchasing online?
How to count the 7 days of repentance?
What are the requirements for applying the right of withdrawal?
When does the right to regret not apply?
Exchange and return policy: what is it and how does it work?
How to create an exchange and return policy?
Exchange and Return Policy: why create one?
How to create an efficient Exchange and Return Policy?
Returning a product purchased online: who pays the shipping?
How to integrate Exchange and Return Policy with reverse logistics
Gain customer trust in any situation


What is the right of withdrawal?
The right of withdrawal is the legal protection that guarantees the consumer the authorization to cancel a purchase made online , by telephone or through a catalog.

This right is regulated in the Consumer Protection Code (CDC) which guarantees the refund of the purchase amount if the customer changes their mind within 7 days of receiving the product.