Since then, it’s grown into an impressively functional live chat solution, complete with automated chat workflows, a universal inbox, and Facebook Messenger integration. Like other live chat tools, it also includes canned responses, chat tasks, and the ability to set online/offline hours. It also includes several intelligent chatbots that can qualify leads, book appointments, and provide customer support. Some of these are even available on Hubspot's free plan. Hubspot Pricing Free version: $0. Includes up to 1 million contacts, unlimited users, 1:1 chat, universal inbox, canned snippets, Facebook Messenger integration, and some chatbots. Starter Plan: Starts at $45/month with the Starter plan for Service Hub.
(including lead qualification and appointment booking), knowledge base integration, ticket creation, and conversation routing. Professional Plan: Starts at $45/month with the Service Hub Starter plan. For 5 users. Includes custom bots and advanced chatbots, as well as a full suite of customer service features. Price per month, paid annually. What we liked: The chatbots are pretty advanced—they can target users based on segments or other characteristics (like the country they’re in or the cryptocurrency data device they’re using), and branch out into different paths using if/then logic. You can even integrate with your knowledge base so users can search for answers to questions in the chat widget.
Plus, it supports over 30 languages, which can be automatically displayed based on the site’s URL, country, or browser language. What needs improvement: Since the widget is located within the broader Hubspot platform, it gets a little lost among all the features of Hubspot. The multi-window Inbox view can also be a little overwhelming for new users. There aren’t many options for customizing the design of the chat widget, either. Additionally, Hubspot’s pricing is a minefield, so be careful when choosing the right plan if you decide to upgrade (and be aware that upgrading from the Starter to Professional plan will result in a steep monthly price increase!) Recommended for: Hubspot Live Chat makes sense for companies that already use Hubspot or are considering it as a marketing automation, CRM, or customer service platform — as a standalone solution, I’m not sure the cost is worth it.