Zendesk AI's next big release: A leap into the future of customer and employee experience
Posted: Sun Dec 22, 2024 9:47 am
Generative AI, intelligent workforce tools and employee experience are at the forefront.
Person walking out the door with a laptop in hand
"The most important thing for all of you," Zendesk CEO Tom Eggemeier told an audience of about 100 in New York, "is how AI is transforming the customer experience and, frankly, how it's transforming the employee experience as well."
What followed was an exciting promise: “We are going to help you unlock the power of AI for your customers, employees and your business at large.”
How will we do it?
Zendesk AI Video Center
Watch demos, thought leaders, and more to learn about Zendesk AI.
Watch Now
How to leverage Zendesk AI for CX, EX, and Security
Generative AI for CX
Zendesk’s new generative AI capabilities allow bots to summarize information from multiple help center articles, making customer interactions more organic. These enhanced taiwan phone number lookup Zendesk AI tools allow agents to escalate requests without sacrificing consistency or speed, based on contextually related tickets. Additionally, admins have the ability to examine AI-generated intent recommendations that fill response gaps. They can also adjust the bot’s tone to align with their brand personality, making it more relaxed or formal.
Zendesk for employee experience
New Zendesk AI-powered intents for internal teams like IT and HR streamline internal communications and workflows. In addition to all the CX-ready AI features, there are now HR-specific features that automatically identify and isolate tickets to preserve sensitivity. With new AI features, we’re further establishing ourselves as a flexible, modern solution designed to help internal teams.
Advanced privacy and data protection
The demand for AI-powered, personalized customer experiences is always growing, and businesses find it important to protect data throughout the customer journey. That’s why we launched our Advanced Data Protection and Privacy Suite to give businesses greater control and flexibility over customer data. Zendesk means stronger encryption, elevated privacy, and new features to keep customer data safe.
Person walking out the door with a laptop in hand
"The most important thing for all of you," Zendesk CEO Tom Eggemeier told an audience of about 100 in New York, "is how AI is transforming the customer experience and, frankly, how it's transforming the employee experience as well."
What followed was an exciting promise: “We are going to help you unlock the power of AI for your customers, employees and your business at large.”
How will we do it?
Zendesk AI Video Center
Watch demos, thought leaders, and more to learn about Zendesk AI.
Watch Now
How to leverage Zendesk AI for CX, EX, and Security
Generative AI for CX
Zendesk’s new generative AI capabilities allow bots to summarize information from multiple help center articles, making customer interactions more organic. These enhanced taiwan phone number lookup Zendesk AI tools allow agents to escalate requests without sacrificing consistency or speed, based on contextually related tickets. Additionally, admins have the ability to examine AI-generated intent recommendations that fill response gaps. They can also adjust the bot’s tone to align with their brand personality, making it more relaxed or formal.
Zendesk for employee experience
New Zendesk AI-powered intents for internal teams like IT and HR streamline internal communications and workflows. In addition to all the CX-ready AI features, there are now HR-specific features that automatically identify and isolate tickets to preserve sensitivity. With new AI features, we’re further establishing ourselves as a flexible, modern solution designed to help internal teams.
Advanced privacy and data protection
The demand for AI-powered, personalized customer experiences is always growing, and businesses find it important to protect data throughout the customer journey. That’s why we launched our Advanced Data Protection and Privacy Suite to give businesses greater control and flexibility over customer data. Zendesk means stronger encryption, elevated privacy, and new features to keep customer data safe.