If the client responded emotionally, with emojis, enthusiastic epithets, you can add a couple of exclamation marks to get as close to his wave as possible.
Responses to positive reviews are essential. They increase customer loyalty, emphasize the politeness and gratitude of the company, and therefore form a positive image of the company in the eyes of consumers.
How to respond to a negative review
Responding to a negative review is one of the main aspects of working on a brand's reputation. When analyzing bad feedback, follow the following algorithm.
Don't ignore negativity. Failure to respond to negative feedback will result in customers leaving and sharing your "unresponsiveness" and, in their opinion, poor service or product on other platforms.
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React promptly. The longer you delay responding, the more difficult it will be to fix the situation; eventually, your response will simply cease to be relevant for the dissatisfied client, if he initially hoped for a solution to the problem.
Don't limit yourself to a routine reply. Your task is to albania telegram data solve the client's problem, not to reply for the sake of form. Especially since there is a high probability that other consumers will face the same difficulties.
"Thanks for your feedback. We've passed the information on to our customer service team."
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Don't delete negative feedback. Deleting a negative review is one of the fatal mistakes in working with a client.
First of all, it will cause dissatisfaction of the consumer. If he wrote on your site, then after deletion, he will most likely duplicate the negative reaction on third-party, independent sites, adding that his opinion was "cleaned up" on the official site.
Moreover, deleting negative reviews online is an impulse that often prompts other disgruntled but previously silent customers to rise up in support of the offended author of the comment. As a result, instead of one negative reaction, there will be ten or even more.