What is artificial intelligence?
Although we have only recently become more involved with this technology, research into Artificial Intelligence has already gone through a considerable period of study. It was in the 1950s that Professor John McCarthy of Stanford University introduced the term to society as “the science and engineering of producing intelligent machines”. Initially focused on the field of Computer Science, Artificial Intelligence has gained ground in several sectors due to the numerous advantages that the technology offers.
Simply put, through the use of learning algorithms, machines can interact on germany business mailing listthe network in a relatively human-like way and learn autonomously.
Technology is gaining more and more ground, and it promises to change many patterns in society and the way we deal with brands, just as the internet did. Some experts even believe that the effects of technology on our daily lives will be even more present than those caused by the arrival of the internet. We can already see artificial intelligence in our daily lives, even if we don't realize it. A survey conducted in 2019 found that around 25% of interactions between customers and brands that year were done using technology.
"Digital Telephony and Artificial Intelligence
As we have already shown in several posts on our blog, digital telephony has been gaining more and more space within businesses, due to the many benefits it brings, such as cost reduction , process automation and improved service. With consumers increasingly aware of their consumption, brands are looking for new ways to offer a positive and differentiated experience to their audience. Driven by this search, companies are investing in technology.