What is Relationship Management
Posted: Sun Feb 02, 2025 9:43 am
Strong relationships bring strong revenue: Customer-centric brands report 60 percent higher profits compared to those who don’t focus on customer experience. Building positive relationships with your customers is the lifeblood of a profitable business.
Customer loyalty as the biggest win: A whopping 81 percent of customers say that a positive customer experience makes it more likely they’ll buy again. Winning the same customer again (and again) is the ultimate flex.
Happy customers are your best promoters: Did you know 72 percent of customers will share a positive experience with six or more people? Imagine you have 200 customers: Around 144 of them might tell 864 people about el salvador telegram data your business. Customer satisfaction is a precious marketing avenue.
Smooth management of business and client relationships: Keeping all your customer data in one place (like a CRM) means you’re always equipped to handle anything that comes your way. Customer issues, potential partnerships, expansion opportunities—there’s massive power in having all the info you need to make the right decisions for your business.
Without relationship management, however, you’re risking:
Missed opportunities to sell because you didn’t know enough about the customer to pitch the right product or focus on the points they care about.
High customer churn because your customers feel misunderstood or not taken care of.
Upset customers, aka the step that often takes place right before a customer churns and creates huge pressure for customer support reps.
Negative reviews and bad press due to 62 percent of customers sharing their bad experiences with others.
Customer loyalty as the biggest win: A whopping 81 percent of customers say that a positive customer experience makes it more likely they’ll buy again. Winning the same customer again (and again) is the ultimate flex.
Happy customers are your best promoters: Did you know 72 percent of customers will share a positive experience with six or more people? Imagine you have 200 customers: Around 144 of them might tell 864 people about el salvador telegram data your business. Customer satisfaction is a precious marketing avenue.
Smooth management of business and client relationships: Keeping all your customer data in one place (like a CRM) means you’re always equipped to handle anything that comes your way. Customer issues, potential partnerships, expansion opportunities—there’s massive power in having all the info you need to make the right decisions for your business.
Without relationship management, however, you’re risking:
Missed opportunities to sell because you didn’t know enough about the customer to pitch the right product or focus on the points they care about.
High customer churn because your customers feel misunderstood or not taken care of.
Upset customers, aka the step that often takes place right before a customer churns and creates huge pressure for customer support reps.
Negative reviews and bad press due to 62 percent of customers sharing their bad experiences with others.