What makes a strong customer relationship?

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Increases the customer lifetime value (CLV). This is a great social media KPI to capture. The longer a customer remains loyal and purchases from your business, the greater the value this customer has in their relationship with you.
Strong customer relationships occur when your brand becomes top-of-mind to your customers. When they start referring friends and family to your business. When they trust your business to always teacher data get its work right, every time.

It can be difficult to get to this point, though—which is why you’re here. Your brand needs to build trust and deliver on consistency, timeliness and quality again and again.

One of the best ways to do this is through better listening. Listening to your customers and analyzing what they say gives you deeper insights into how to best serve them. Exceeding expectations every time will help you solidify strong customer relationships.

But—without further ado—here are additional tips and tricks to help you build customer relationships.

How to build customer relationships with social media
While there are many avenues you can use to help you build customer relationships—a forum, your website, email marketing, your blog and so many more—we’re here to talk about how you can do so through your social media platforms.

After all, you’ve worked hard to grow your following. Why not use that audience to convert and nurture longterm relationships with customers?

Here are our top nine tips for you.

1. Create a customer service social media channel
One great way to get started with relationship building on social media is to create a dedicated customer service channel. There are a few ways to do this.