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3. Set appropriate goals for your CSAT
Since customer satisfaction (CSAT) is not as evident to stakeholders as customer acquisition, it’s often overlooked when it comes to setting goals. Creating CSAT goals is the first step to successful goal dentist data achievement. It gives your team a sense of direction and aligns your team’s actions with your business goals.

A couple of goals you might consider setting include:

Increasing your CSAT score by a certain percentage by the end of the quarter
Reducing churn and increasing customer retention by a certain percentage by the end of the year
4. Create a support omnichannel
Implementing a seamless customer support system across various communication channels can significantly improve customer satisfaction. Customers expect a fast response from your support team regardless of the channel they contact for assistance.

Want to create an Omnichannel support experience? Here’s what it involves:

Integrate multiple support channels like email, phone calls and social media chat to access customer data across all channels.
Use customer data to personalize interactions and create an omnichannel customer experience
Improve your issue resolution time by equipping your customer support agents with the right tools.
Close the feedback loop by implementing feedback requests and updating the customers afterward.