chatbot-botThe chatbot can handle the
Posted: Thu Dec 26, 2024 4:29 am
The chatbot was faster and more up-to-date than their system. This led to a significant increase in sessions. So it made sense to use Conversational AI Cloud technology as their internal knowledge base. Nina is now integrated into multiple internal systems.
The team does not see the chatbot Nina as a threat, but as an accelerator to better help the customer. - Jorissa Neutelings, Director Digital Innovation & IT Vattenfall
5. Chatbot for Events
An event chatbot allows customers to get quick answers to their questions. Whether before, during, or after an event. Event chatbots can quickly and easily answer all kinds of questions asked by visitors. This leaves more time for agents to answer complex questions or issues.
In addition to automatically answering frequently asked questions, an AI-powered chatbot can understand context and call for detailed information. The chatbot can answer broader questions, creating a conversational experience for visitors. It can use real-time data to provide the best personalized answers. For example, directing visitors to the stage where their favorite artist will be performing or to the restrooms without a line.
entire customer experience, handing it over to customer service agents only when a question cannot be handled properly. The same is true when the customer requests human assistance.
Chatbots used at events can serve multiple purposes. Use them for customer service, purely for informational purposes, or enhance the event experience by adding entertainment. Create a cohesive experience between marketing messages, customer service interactions, and the purchasing process.
The Benefits of a Chatbot for Events
A chatbot can surprise your visitors at any time. By offering exclusive content, offers, entertainment or notifications... All this to ensure you share the must-sees of the event. A chatbot can also save a lot of time, both for you and your visitors. With personalized conversations, you can help your visitors and collect instant feedback, without waiting for the end of the event.
An improved experience benefits your event in the long run,h president email lists ase tickets again.
Save time, effort and resources. A chatbot helps visitors, relieving you of some tasks.
Use Case: The Chatbot for the Formula 1 Heineken Dutch Grand Prix Event
We worked with the Heineken Formula 1 Dutch Grand Prix to create the Race Engineer chatbot. Fans could use it via WhatsApp to ask questions about event access or tickets and to receive a variety of exclusive content.
Formula 1 Dutch Grand Prix chatbotThe chatbot could answer questions, run a quiz, share behind-the-scenes videos and more. Fans could start a conversation anytime and anywhere, even during the race. If the chatbot couldn’t answer a question, the conversation was automatically transferred to a
The team does not see the chatbot Nina as a threat, but as an accelerator to better help the customer. - Jorissa Neutelings, Director Digital Innovation & IT Vattenfall
5. Chatbot for Events
An event chatbot allows customers to get quick answers to their questions. Whether before, during, or after an event. Event chatbots can quickly and easily answer all kinds of questions asked by visitors. This leaves more time for agents to answer complex questions or issues.
In addition to automatically answering frequently asked questions, an AI-powered chatbot can understand context and call for detailed information. The chatbot can answer broader questions, creating a conversational experience for visitors. It can use real-time data to provide the best personalized answers. For example, directing visitors to the stage where their favorite artist will be performing or to the restrooms without a line.
entire customer experience, handing it over to customer service agents only when a question cannot be handled properly. The same is true when the customer requests human assistance.
Chatbots used at events can serve multiple purposes. Use them for customer service, purely for informational purposes, or enhance the event experience by adding entertainment. Create a cohesive experience between marketing messages, customer service interactions, and the purchasing process.
The Benefits of a Chatbot for Events
A chatbot can surprise your visitors at any time. By offering exclusive content, offers, entertainment or notifications... All this to ensure you share the must-sees of the event. A chatbot can also save a lot of time, both for you and your visitors. With personalized conversations, you can help your visitors and collect instant feedback, without waiting for the end of the event.
An improved experience benefits your event in the long run,h president email lists ase tickets again.
Save time, effort and resources. A chatbot helps visitors, relieving you of some tasks.
Use Case: The Chatbot for the Formula 1 Heineken Dutch Grand Prix Event
We worked with the Heineken Formula 1 Dutch Grand Prix to create the Race Engineer chatbot. Fans could use it via WhatsApp to ask questions about event access or tickets and to receive a variety of exclusive content.
Formula 1 Dutch Grand Prix chatbotThe chatbot could answer questions, run a quiz, share behind-the-scenes videos and more. Fans could start a conversation anytime and anywhere, even during the race. If the chatbot couldn’t answer a question, the conversation was automatically transferred to a