That There Was A Decrease Of With Respect To . Along With This As Expected It Was Observed That Customer Service Was The Most Requested . Service From These Companies Since It Went From From The Aforementioned To Behind All This . Was The Greater Need Of Clients And Users To Carry Out Their Procedures And Procedures . Electronically As Well As To Resolve Their Doubts Although Paradoxically It Was Seen That Among . The Preferences And Needs Of People Email Gained Weight Since It Went From In To .
In And This At The Same Time Caused A Minimal bc data china Fall In The Most Relevant . Channel The Telephone From To But Where Covid Has Had The Greatest Impact Has Been . On The Internal Structure Of Contact Center Companies And Their Investmentregarding This Last Point A . Growth Of Was Observed And This Area Came To Represent Of The Total Costs Of . The Companies Analyzed Not Including Personnel Expenses In Fact Technological Expenditure Experienced An Increase Of . To Reach Of Total Expenditure Behind This Effort To Enhance The Technological Infrastructure Of Companies .
Is Their Evident Need To Adapt To Teleworking It Is Estimated That In Just A . Few Days Companies Managed To Have At Least Of Their Staff Carrying Out Their Work . From Home Managing To Maintain These Values Above Afterwards It Is Not In Vain That . The Number Of Hours Teleworked Multiplied By From One Year To The Next From In . To More Than Million In And The Fact That Employees Spent More Hours At Home . Also Encouraged Companies To Enhance Their Own Development Tools In This Field Contact Center Platforms .