More Specialized Personnel Will Be Needed Does This . Mean That Unemployment Will Abound In The Sector No In Short No But It Will . Be Essential For Those Who Work In This Area To Be Trained In Digital Tools . And Analytics And This Is A Challenge That Must Be Addressed Immediately In The Sector . Taking Into Account That 84000 Teleoperators Work In Spanish Companies But This Is Not Really . A Novelty But Something That Is Already Happening In The Sector In This Sense A .
Survey Carried Out By Deloitte Is Revealing 99 acres data user list According To Which 67 Of The Businessmen Questioned . Considered The Telephone As The Main Communication Channel With Their Clients In 2017 While In . The Same Survey Repeated In 2019 It Included Social Media As Relevant In Business Communication . In Short The Sector Is Changing And From Actionscall Telemarketing Experts We Have Selected Some . Of The Most Relevant Trends That Directly Affect The Operation Of Teleoperators Expert In Different . Channels Users Will Choose Which Channel They Prefer To Communicate With Companies Whether By Telephone .
Or Through Automatic Messaging Chats Social Networks Operators Must No Longer Only Be Experts In . Telephone Service But Experts In Digital Channels Ultimately The Important Thing Is To Know The . Profile Of Our Users And Adapt To Them Speech Analytics This Is A Technology That . Transcribes And Analyses Conversations With Customers In Real Time But It Is Much More Since . It Also Has The Capacity To Process Tones Emotions And Semantics In This Way These . Systems Are Able To Offer Predictive Proposals About How The Teleoperator Should Respond Predictive Models .