McDonald’s began working with artificial intelligence two years ago, when the chain installed self-service machines that were intended to speed up orders in restaurants through the McAuto lane. These devices allow customers’ requests to be processed in real time , speeding up the purchasing process.
Innovation and good service have been historical allies of McDonald's, proof of this is that in 2021, McDonald's tested AI in several establishments in the city of Chicago, but years later there are still issues that need to be perfected before adopting this technology on a widespread basis.
As one TikTok user pointed out, McDonald's artificial intelligence service still needs a lot of fine-tuning. When placing an order, one of these AI-powered machines decided to add bacon to the customer's ice cream, and after several attempts to correct the error, an employee had to intervene.
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On another occasion, this same user decided to give artificial intelligence denmark number data another chance. But he encountered similar problems when correcting the order.
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McDonald's commitment to AI continues
The famous burger chain began experimenting with artificial intelligence in its self-service lanes in 2019 , but despite the funny, and sometimes annoying, errors that customers have reported on social media, McDonald's continues to bet on the implementation of these technologies in its restaurants.
Whether it's by automating its orders or having robots help its employees serve customers, McDonald's wants to try out these new services to improve the shopping experience. This is the case of a McDonald's location in Fort Worth, Texas . A restaurant that has given a lot to talk about by becoming the first McDonald's served only by robots , as one TikTok user noted about this curious location: "the way we eat at McDonald's may change forever."
But as a McDonald's spokesperson told The Guardian , the test concept is "not fully automated" and stressed that the restaurant employs equipment comparable to that of a brick-and-mortar store. The goal of the effort is to improve the speed and accuracy of customer