Personalization and Multichannel

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Digital transformation – we have said it several times in this blog – is not just a technological trend but produces a cultural change and, at the same time, redefines the business perspective: the customer takes a permanent place at the center of communication processes. Each interaction produces useful data and information thanks to which the insurer can get to know the target audience better and propose at the right time the product that each user needs most: a particular policy that covers a previously overlooked risk or cross-selling or up-selling actions , with a range of complementary or premium services.

Customer Communications Management According to Doxee:
In the customer service phase, robust solutions are needed that are able to luxembourg whatsapp resource efficiently manage all channels, including traditional ones, gradually leading users to appreciate and use communication in digital modes. By implementing a digital Customer Communications Management strategy , an insurance company radically changes its communication methods, introducing personalization and multi-channel .

Doxee document experience (dx) is the first entirely cloud-based Customer Communications Management product dedicated to the creation, multichannel distribution and archiving of communications.

It offers the insurance world the answers to the specific needs of managing all communications, including the mandatory component;
With Doxee dx, insurance companies can improve communication with their customers by transforming it into a new and versatile tool for creating personalized conversations with broad purposes and not strictly transactional in nature;
Communication becomes an important component to increase business profitability
If data is the main lever in a digital communication strategy, through Doxee dx it is fully valorized: it is enriched and organized to optimize the processes of production, distribution and document storage. By valorizing the company's assets, Doxee transforms transactional documentation into a formidable tool for developing valuable relationships with customers , without further burdening the IT department.