Let's immediately see some eloquent data on this subject:

[nurmohammadkhan]

The insurance sector is experiencing a very prosperous phase of epochal changes. Changes that have various factors at their base, but that are accelerated by a common push: Digital Transformation. In a previous article of ours we focused on everything related to Insurtech and how it is revolutionizing the insurance sector as a whole. Now, however, we want to focus on a decisive aspect, that of Customer Experience in the insurance sector .

Attention! When we talk about new digital trends , we must never forget tunisia whatsapp resource that the center of everything is in individual people. That the true revolution of 4.0 is a path that starts from data and reaches individuals, who truly become the center of every business.

This is not a slogan. On the contrary. It is precisely on the relationship that you are able to establish with your customers that the challenges of the present and future market are played out. And this immediately explains why Customer Service departments are acquiring unprecedented importance.


For 90% of people, the quality of customer service is one of the deciding factors in choosing to purchase products, services or subscriptions from a company (Source: Microsoft Dynamics 365 – Global State of Customer Care).
93% of consumers are inclined to make repeat purchases with companies that guarantee excellent Customer Service (Source: Hubspot).
Millennials say they are willing to pay up to 21% more to do business with companies that have smart and efficient Customer Service processes (Source: Customer Thermometer).
On the contrary: 89% of customers who abandoned a company to switch to a competitor did so primarily due to problems in the Customer Experience (Source: Customer Thermometer).
It is clear that insurance companies cannot ignore this reality. Especially in an ecosystem like the current one, characterized by a much more fluid panorama than in the past: today, more and more often, policies can be taken out in a few clicks, perhaps for a limited period of time. And in the same way, it is very easy to move into the ranks of a competitor in a short time.