“There’s still a growth opportunity for
Posted: Sun Jan 19, 2025 5:03 am
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Today, for organizations that are still using on-premises infrastructure, shifting to the cloud is a matter of “when”, not “if”. Indeed, UCaaS is becoming so pervasive that those organizations still relying on on-premises infrastructure are wary that their legacy systems will become obsolete in the coming years – driving the demand for cloud-based Unified Comms solutions even further.
Figures from leading japan telegram strategic consulting firm Metrigy reveal that UCaas is now used by 47.3% of businesses globally – the highest since 2016, according to the report, with adoption expected to exceed 70% by 2023.
the UCaaS market,” said Irwin Lazar, President and Principal Analyst at Metrigy. “UCaaS is probably going to top out at somewhere north of 70% of the market in the next two years. I think that’s where we’ll get to. There will always be cases where companies find the value of running on-prem, or are slow to move, or need a custom hosted solution, but I think, by and large, UCaaS has won the war.”
UCaaS simplifies communications management and can provide businesses with valuable insights into the presence and performance of their employees, the effectiveness of customer support, and the quality of the customer experience that they are offering to consumers.
Standard UCaaS offerings provide a baseline of communications tools including voice calls, video conferencing, messaging via SMS and social media, live chat, email, and online faxing. In this article, we look at seven of the best UCaaS providers in 2022, and the services they offer to business users of various kinds.
List of Top UCaaS Providers in 2022
1. 8×8 UCaaS
Today, for organizations that are still using on-premises infrastructure, shifting to the cloud is a matter of “when”, not “if”. Indeed, UCaaS is becoming so pervasive that those organizations still relying on on-premises infrastructure are wary that their legacy systems will become obsolete in the coming years – driving the demand for cloud-based Unified Comms solutions even further.
Figures from leading japan telegram strategic consulting firm Metrigy reveal that UCaas is now used by 47.3% of businesses globally – the highest since 2016, according to the report, with adoption expected to exceed 70% by 2023.
the UCaaS market,” said Irwin Lazar, President and Principal Analyst at Metrigy. “UCaaS is probably going to top out at somewhere north of 70% of the market in the next two years. I think that’s where we’ll get to. There will always be cases where companies find the value of running on-prem, or are slow to move, or need a custom hosted solution, but I think, by and large, UCaaS has won the war.”
UCaaS simplifies communications management and can provide businesses with valuable insights into the presence and performance of their employees, the effectiveness of customer support, and the quality of the customer experience that they are offering to consumers.
Standard UCaaS offerings provide a baseline of communications tools including voice calls, video conferencing, messaging via SMS and social media, live chat, email, and online faxing. In this article, we look at seven of the best UCaaS providers in 2022, and the services they offer to business users of various kinds.
List of Top UCaaS Providers in 2022
1. 8×8 UCaaS