Smaller businesses have historically relied on landlines and mobiles for their communication. Mobiles, in particular, have been important because in a small organisation there’s a good chance that key people spend more time away from the office.
But as VoiP systems have fallen in price and gained in reliability, the technology has become an attractive proposition for companies of all sizes. VoIP is now as reliable as older PSTN systems and offers additional benefits in scalability and cost. It also opens up the possibility of having a fully hosted solution with no need for a PABX on site, saving space as well as money.
BT has already lebanon telegram announced that the national telephone network is moving to IP, with switch-off of the old PSTN system scheduled for 2025. It’s not surprising, therefore, that attention has been focussed on switching to VoIP before this date.
Lack of reliability is an issue with many existing business phone systems. Issues include connectivity problems and dropped calls. Capacity is an issue too, with organisations hitting the maximum number of lines they have available and needing more phone lines in order to accommodate business growth.
Switching to a VoIP solution offers answers to all of these problems. The reliability of the latest systems is on a par with or better than older systems. It is also far easier to scale the number of lines in order to grow with the business and to take account of seasonal peaks in demand. Costs are lower too, not just for calls, but you also save on the costs of maintenance and power consumption associated with having a PABX on site. Neither do you need to have an expensive ISDN line in order to connect to the phone network.
In upgrading to a new system, there is the added advantage of being able to move to a hosted solution in the cloud. This delivers additional features such as voicemail, automated menus and redirection which may not have been available on older systems. Here again, it’s easier to scale, but there’s also flexibility in being able to reconfigure the system via a self-service portal with no need for an expensive, time consuming engineer visit.
International VoIP wholesale provider features
If you call overseas on a regular basis then VoIP is able to deliver significant cost savings. However, in many cases, it’s other features that make the switch attractive to smaller businesses. Many smaller organisations may not have had a PABX in the past, relying on a simple landline or mobiles to carry out their communication.