Service support issues
Posted: Sun Jan 19, 2025 8:12 am
When a customer chooses a platform, one of the things they consider is how they will receive technical support. Platform solutions are most often offered by stable companies with a team of service specialists.
When interacting with a large vendor, technical austria whatsapp number data support is available by default: the client pays, among other things, for the opportunity to quickly solve emerging problems using the vendor's expertise. Moreover, this expertise does not depend on specific people or a specific team.
In case of custom development, it is necessary to find out at the start how the customer will develop and support the system and how the contractor's company maintains expertise. At the same time, the customer does not control this situation in any way. Even if he carefully approached the choice of the supplier, there is no guarantee that problems will not arise if the leading development team leaves. Therefore, in matters of service support, platform solutions most often have an advantage.
On topic. No-code, low-code and standard programming: how these approaches differ and which one to choose
Problems of duplicating functionality
A boxed solution, when implemented, may partially overlap a scenario that is already automated within the company. Therefore, it is necessary to separately work out the issues of criticality of data availability for certain functional blocks of each system and, if necessary, ensure appropriate integration interaction.
If it is a platform software product, it can only be influenced indirectly: it is what it is. It can be configured and improved, but the built-in functionality remains the same. Therefore, either implementation is greatly complicated due to additional integration, or manual duplicate data entry is generated.
When interacting with a large vendor, technical austria whatsapp number data support is available by default: the client pays, among other things, for the opportunity to quickly solve emerging problems using the vendor's expertise. Moreover, this expertise does not depend on specific people or a specific team.
In case of custom development, it is necessary to find out at the start how the customer will develop and support the system and how the contractor's company maintains expertise. At the same time, the customer does not control this situation in any way. Even if he carefully approached the choice of the supplier, there is no guarantee that problems will not arise if the leading development team leaves. Therefore, in matters of service support, platform solutions most often have an advantage.
On topic. No-code, low-code and standard programming: how these approaches differ and which one to choose
Problems of duplicating functionality
A boxed solution, when implemented, may partially overlap a scenario that is already automated within the company. Therefore, it is necessary to separately work out the issues of criticality of data availability for certain functional blocks of each system and, if necessary, ensure appropriate integration interaction.
If it is a platform software product, it can only be influenced indirectly: it is what it is. It can be configured and improved, but the built-in functionality remains the same. Therefore, either implementation is greatly complicated due to additional integration, or manual duplicate data entry is generated.