Maxim Kornienko, Director of Business Development at Nota Union

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elligence (AI)-based solution for measuring employee stress levels. "The solution consists of two products: AC Meet (ACM), an online communications assistant that reads emotions along with employee speech during video calls in real time and offers solutions for adapting communications, and AC HRM, an analytical assistant that helps collect analytics and statistics on the state of all employees. ACM has already undergone pilot testing and implementation in the internal communications ecosystem of WMT Group," WMT Group said in a statement.

an intelligent platform for venezuela whatsapp resource automating HR processes using AI, Big Data and other technologies, believes that in the context of a demographic pit and the fight for talent, a solution that helps to work out employee dissatisfaction at an early stage and anticipate potential layoffs is very useful: "In times when good employees are expensive, managers need to prevent them from burning out and subsequently being laid off."

However, Dmitry Makhlin, partner and director of development of the HR electronic document management system HRlink, believes that in reality, such indicators as stress levels and other human conditions are almost impossible to measure, especially objectively.

A representative of the WMT Group press service told a ComNews correspondent that the creation of the product cost 18 million rubles, and the development lasted for two years: the first year was spent on research, and the second year on developing prototypes.

Director of the HR, organizational design and change management practice at Trust Technologies, Ekaterina Batalina, told a ComNews correspondent that the analysis and management of not only speech, but also the emotions of employees is a relatively new tool for contact centers: "This approach is attracting more and more interest both abroad and in Russia. This is justified by the fact that customer satisfaction, loyalty and sales conversion depend on the operator's responses."

Partner of the technology practice of the company "Trust Technologies" Artem Semenikhin noted that for organizations that have implemented remote or hybrid work, such a solution can be a convenient aid for tracking negative trends in the team: "For example, when working with burnout and unproductive aggression of employees. The Russian market follows in the wake of the global agenda aimed at maintaining a healthy climate in the team, respectful attitude towards each other, preventing any discrimination and maintaining a healthy balance between work and life of people. Therefore, the emergence of a Russian solution is an excellent event, thanks to which HR departments will be able to solve problems without potential compromise of personal information of employees."