A job listing for a seasonal Customer Service position at Al’s Sporting Goods in Logan, UT.

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Creating one source of truth for these quick responses ensures east timor business email list consistency. For example, using the Sprout Asset Library, you can quickly search for and select pre-written answer templates as you respond to a question on social.

A screenshot of Sprout's asset library interface displaying coffee-related images and posts.
And if you want to limit or expand permissions, you can easily adjust who can access the Asset Library within Sprout.

3. Staff up
No matter how early you prepare for the holiday rush, even the best planning can’t replace the need for extra hands on deck. Consider hiring temp or additional staff. For example, Al’s Sporting Goods hires seasonal customer service staff to handle holiday demand and ensure they maintain service quality.

Speed is key. The quicker your new staff can hit the ground running, the smoother your holiday season will be. Ensure you provide training and tools that make onboarding a breeze. For example, Sprout has earned industry recognition as a platform with high ease of use, setup and admin—crucial elements when you need to get new staff into a tool fast. And with features like Cases and Case Management, you can assign and triage messages so your team can respond to every incoming message, without duplicating efforts or losing meaningful customer context in the process. With robust customer service case management strategies and tools, you can further streamline collaboration even as your team scales.

A direct message interface from Sprout Social showing a customer service conversation about loyalty points, with customer details linked to Salesforce on the right.
4. Tackle the highest-priority customer questions
Ensuring the highest-priority messages are sorted and answered quickly is crucial. Think: complex issues, urgent product inquiries, complaints or even valuable positive feedback needing acknowledgment.