Significantly reduce customer service time through preset messages
Posted: Wed Jan 22, 2025 4:11 am
One-on-one chat
One-to-one chat is a function that enables in-depth interaction with customers. After customers add you as a friend, they can directly send you a LINE privately. You can also LINE with customers anytime, anywhere to directly respond to their needs, such as: making an appointment, Event consultation or customer service. All conversations can only be seen by your friends and you, maintaining excellent privacy!
In terms of use, one-to-one chat is as simple for consumers as chatting with friends in the contact column. However, one-to-one chat on the merchant backend has many practical management functions, such as customer labeling, reply status marking, etc. Not only can it help you remember customer preferences, but it can also make the division of labor for customer service or editors more efficient.
one-to-one function
There is no limit to the number of friends you can add armenia mobile phone number list in one-to-one chat>
Label it! Quickly identify your consumers >
If tags are not enough, use "Notepad" to record more detailed customer information>
"Pending" and "Processed" marking function, customer questions will not be missed>
File formats are no longer limited, making communication with customers more convenient>
Both the official account APP and the computer version can switch between automatic reply and one-to-one chat mode>
A great helper that saves effort and allows friends to find you at all times, shortening the distance and speeding up shopping guides!
AI automatically responds to messages (quick questions and answers)
Even if your manpower is limited, you can still use the AI automatic response function of the official account to help you respond to customer needs 24 hours a day, 365 days a year! The AI automatic reply function has the following three features, which can effectively help brands and merchants respond to customer problems more quickly and flexibly, and reduce labor burden:
Can be used with one-to-one chat, AI vs. real person can be switched freely at any time. In the past, we could set "keywords" to take over the editor's manpower during non-business hours, but keywords and one-to-one cannot be shared. We need to set business hours to distinguish when to use human replies and when to use keywords. . However, the AI automatic response function can be used with one-on-one chats. During the chat with customers, you can change to AI replies or real-person responses at any time.
One-to-one chat is a function that enables in-depth interaction with customers. After customers add you as a friend, they can directly send you a LINE privately. You can also LINE with customers anytime, anywhere to directly respond to their needs, such as: making an appointment, Event consultation or customer service. All conversations can only be seen by your friends and you, maintaining excellent privacy!
In terms of use, one-to-one chat is as simple for consumers as chatting with friends in the contact column. However, one-to-one chat on the merchant backend has many practical management functions, such as customer labeling, reply status marking, etc. Not only can it help you remember customer preferences, but it can also make the division of labor for customer service or editors more efficient.
one-to-one function
There is no limit to the number of friends you can add armenia mobile phone number list in one-to-one chat>
Label it! Quickly identify your consumers >
If tags are not enough, use "Notepad" to record more detailed customer information>
"Pending" and "Processed" marking function, customer questions will not be missed>
File formats are no longer limited, making communication with customers more convenient>
Both the official account APP and the computer version can switch between automatic reply and one-to-one chat mode>
A great helper that saves effort and allows friends to find you at all times, shortening the distance and speeding up shopping guides!
AI automatically responds to messages (quick questions and answers)
Even if your manpower is limited, you can still use the AI automatic response function of the official account to help you respond to customer needs 24 hours a day, 365 days a year! The AI automatic reply function has the following three features, which can effectively help brands and merchants respond to customer problems more quickly and flexibly, and reduce labor burden:
Can be used with one-to-one chat, AI vs. real person can be switched freely at any time. In the past, we could set "keywords" to take over the editor's manpower during non-business hours, but keywords and one-to-one cannot be shared. We need to set business hours to distinguish when to use human replies and when to use keywords. . However, the AI automatic response function can be used with one-on-one chats. During the chat with customers, you can change to AI replies or real-person responses at any time.