How to apply it in your online store

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From the moment a customer makes a purchase on your e-commerce site, all their data is entered into the CRM system. This database can be synchronized with that of your online store to record other transactions by the same consumer.

All customer data – whether personal or purchasing information, transactions or queries – can be very useful for thinking about future strategies around that information.

Knowing your customers helps you define campaign objectives, but also helps them move forward effectively in their purchasing process.

Pipedrive vs HubSpot: CRM for e-commerce
These platforms are ideal for optimizing customer costa rica whatsapp number database management work in small and medium-sized businesses. You should definitely consider them when deciding which CRM for e-commerce is best for you.



Pipedrive vs HubSpot: General Features
If we were to make a broad distinction between the two CRM management systems, we could say that while HubSpot focuses more on marketing actions, Pipedrive focuses on making things easier for sales teams.

HubSpot integrates its CRM function with its own marketing, sales and customer service tools. It also stands out for its ease of organization and its mechanisms for generating links with customers and for follow-up.



The platform assigns stages to each sales process and has a sales scheduling and action programming system.

Pipedrive , on the other hand, helps improve customer relations and facilitates sales management through specific functionalities. Some of these are sales forecasting and reporting, action tracking, and inbound marketing management .



Its format allows you to see where each operation is in the process, what actions the team takes for each client, where the sale stops, etc.