Is it possible to use ready-made CJM templates?
Posted: Wed Jan 22, 2025 9:43 am
Another easy-to-use service is Miro. The condition for using the free version is no more than three participants.
Of course, the CJM needs to be updated regularly. For example, you see that the client has started to behave differently, or their requests have changed, or you have managed to find and eliminate some obstacles in their path. All this needs to be taken into account so that the map does not lose its relevance and really helps the business.
You will find a whole bunch of ready-made CJM templates on the Internet, india email list all you have to do is type “Customer Journey Map” into the search bar. Here are the cases in which such a map can be used:
Your scenario has no branches and few points of contact.
You are doing some research and CJM is only needed to visualize it.
You need some nice visual material for top management.
You need to introduce the product to a new manager.
When deciding to use a ready-made template, choose from it the metrics that are useful to you, so that the resulting map will work productively for your specific business.
Of course, the CJM needs to be updated regularly. For example, you see that the client has started to behave differently, or their requests have changed, or you have managed to find and eliminate some obstacles in their path. All this needs to be taken into account so that the map does not lose its relevance and really helps the business.
You will find a whole bunch of ready-made CJM templates on the Internet, india email list all you have to do is type “Customer Journey Map” into the search bar. Here are the cases in which such a map can be used:
Your scenario has no branches and few points of contact.
You are doing some research and CJM is only needed to visualize it.
You need some nice visual material for top management.
You need to introduce the product to a new manager.
When deciding to use a ready-made template, choose from it the metrics that are useful to you, so that the resulting map will work productively for your specific business.